Quantum Digital Technologies: Business Transformation through Customized & Intelligent Automation
The Indian RPA market worth is anticipated to surpass $100 million by 2025. Enterprises are implementing software bots for their back-end operations, and AI applications for customer service. How-ever, to derive a tangible RoI from automation, proper due diligence is required to identify the processes worth automating and aligning the automation strategy with business objectives.Quantum Digital Technologies helps enterprises achieve that by devising an intelligent automation strategy that can establish a synergy between User Experience and Customer Experience. Priyanka Rawat Sharma, Head - Marketing & Sales, Quantum Digital Technologies says, "Automation business has been around for a decade now and yet the industry has witnessed very few success stories. The reason lies in the way automation projects are perceived. Therefore, we want to change the trend of companies over-promising and under-delivering".
Quantum Digital Technologies handles the process right from the vendor, customer, or employee on-boarding and maintenance through report aggregation, payroll administration, customer due diligence, competitive pricing and monitoring, software upgrades, order processing, shipment scheduling and tracking, and user setup and configuration. The company's automation services are tailored to the needs of business users with a combination of RPA and conversational AI.
Helping Clients Achieve Genuine ROI
Quantum's strategy is to follow the MVP model, which entails perfecting automation for one process at a time and then replicating it across the organization. One can measure the human labour replaced by automation, which helps the client achieve genuine ROI. For instance, a simple task such as filing an invoice may take 30 minutes of human effort, but
with a robot, it can be completed in 5-6 seconds. Another important example is optimizing organizational productivity at large that can be enabled through real-time decision-making and acting upon it without human intervention.
Successful RPA implementation
Understanding the correct processes to replace, defining a transition strategy, and then implementing it are all critical components for a successful RPA implementation. Quantum's greatest asset is its team of professionals. Led by Alok Sharma, the founding members of the company bring along a combined 100+ years of experience in data analytics, cloud, and SAP technologies. Quantum's team has hands-on experience on emerging technologies and recognizes that each organization's RPA requirements are unique and is not a one-size-fits-all solution. The company is also invested in creating their own tools and accelerators that will reduce projects time to market and help achieve faster turnaround time.
Providing End-to-End Automation
“While businesses can gain a competitive advantage by delivering a differentiated customer experience and improving efficiency at scale, Quantum specialises in providing end-to-end automation through messaging apps, speech-based assistants, chatbots, and conversational AI to automate repetitive tasks and provide unique customer experiences,” affirms Alok Sharma, Director, Quantum Digital Technologies. Their progressive three step methodology starts with fundamental robotic process automation, where the company deals with organized data and rules, and progresses in its processes. Step one of automation is achieved without altering the present system's map.
In step two, Cognitive space is combined with RPA, dealing with semi-structured data, NLP, OCR, ML, as well as virtual assistants. In the final step, AI and machine learning decision making, as well as a deep learning-based self-learning robots are introduced. In short, the company begins with routine and repetitive tasks, then progresses to diversified and semi-complex tasks, and finally completes with complicated tasks.
Currently, Quantumis working on projects that are based in India, Dubai, UK, Europe, Brazil, and South Africa. Some of its top clients in India include Micromax Informatics Ltd, Indigo Airlines, VE Commercial Vehicles, and TCS, and its international clientele consists of Pepsico, Jaguar Land Rover, Anglo American, Shell and many more.
Successful RPA implementation
Understanding the correct processes to replace, defining a transition strategy, and then implementing it are all critical components for a successful RPA implementation. Quantum's greatest asset is its team of professionals. Led by Alok Sharma, the founding members of the company bring along a combined 100+ years of experience in data analytics, cloud, and SAP technologies. Quantum's team has hands-on experience on emerging technologies and recognizes that each organization's RPA requirements are unique and is not a one-size-fits-all solution. The company is also invested in creating their own tools and accelerators that will reduce projects time to market and help achieve faster turnaround time.
Providing End-to-End Automation
“While businesses can gain a competitive advantage by delivering a differentiated customer experience and improving efficiency at scale, Quantum specialises in providing end-to-end automation through messaging apps, speech-based assistants, chatbots, and conversational AI to automate repetitive tasks and provide unique customer experiences,” affirms Alok Sharma, Director, Quantum Digital Technologies. Their progressive three step methodology starts with fundamental robotic process automation, where the company deals with organized data and rules, and progresses in its processes. Step one of automation is achieved without altering the present system's map.
In step two, Cognitive space is combined with RPA, dealing with semi-structured data, NLP, OCR, ML, as well as virtual assistants. In the final step, AI and machine learning decision making, as well as a deep learning-based self-learning robots are introduced. In short, the company begins with routine and repetitive tasks, then progresses to diversified and semi-complex tasks, and finally completes with complicated tasks.
Currently, Quantumis working on projects that are based in India, Dubai, UK, Europe, Brazil, and South Africa. Some of its top clients in India include Micromax Informatics Ltd, Indigo Airlines, VE Commercial Vehicles, and TCS, and its international clientele consists of Pepsico, Jaguar Land Rover, Anglo American, Shell and many more.
